Cancellation Invoice won't apply to Invoice?

Epicor ERP 10
,
1

The invoice did not posted right and there for the cash receipt would not apply payment to the invoice. I had to cancel and re invoice however the cancellation invoice would not apply to the original invoice. That left big credit memo that is not applied to anything and invoice that is showing due balance.

Open to any suggestions and Ideas how to resolve this issue?

Thank you!

2

You may have to get a data fix from support.

3

You can apply credit memo to open invoices, and then make invoice a fresh.