Can you duplicate a user in the EAC if you use Azure AD authentication?

Kinetic ERP
1

I am trying to create a new user with the wizard in the Admin Console. The catch is that I am using Azure (Entra ID) authentication. This is the first time I have ever tried this combination. Also, this is in a dev environment on 2022.2.

I am getting an error that “The external identity is a duplicate from another user record.”

It’s definitely not a duplicate user. I am trying to add a user that’s not even a user in Production.

I also went to the trouble of populating EVERY existing user with an external identity, in case “blank” was the problem.

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To be clear, I use this wizard all the time, with Windows auth, on 2021.2. If I really did have a duplicate there, it’s a different message.

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This is probably something for Support, but I was just curious if anyone is able to do this.

I even get the error in dev with basic auth. It’s like it knows that I have dev setup for Azure.

2

The answer is… :drum:

No.

After much deliberation with support, apparently I cannot.

Idea submitted: Epicor Kinetic Ideas

3

Thank you for discovering this gap, I hope it gets addressed ASAP.

4

Yup.

I’ll tell you - you of all people will be shocked to hear this - I don’t think I believe what support said.

I think my true problem is that our unusual domain setup is preventing us from using Windows auth, so I don’t even have a backdoor.

I’ll just create an app to bypass it all. It will make me much happier anyway, because it is a nuisance to log into a server every time we get a new user, which is like 3-5x a week these days.

EDIT: Well, I see @olga just :+1: my post here, so rats, it is true.

1 Like
5

i was going to suggest you to write an idea :slight_smile: but you did it already