Can monitor a user's activities

[b.huang (Ben Huang)]

Does Epicor have the function to monitor a user’s activities and transactions the user has done? Thanks.

[ckrusen (Calvin Krusen)]

Only if you set something up yourself. The following thread shows how you could capture user events and log them… But it would be a huge undertaking to implement.

Changelogs difficult for end users

Our end users are confused by the changelogs. I believe the source of the confusion is they are expecting user interface level changelogs(e.g. I clicked Action->Freight), where the changelogs are at the database level(these 10 fields were updated today) and they don’t have an understanding of how UI actions map to database changes. I believe this is inherent complexity that can’t be avoided, but just wanted to ask in case there is a simpler solution for our end users to understand the changelogs…

[b.huang (Ben Huang)]

Thank you, Calvin.

[Nancy_Hoyt]

Hi Ben,

One other thought, the part tran table provides EntryPerson (login ID), for transactions done by a user. In addition to change log, might be useful for tracking down transactions.

Nancy

[SteveFossey]

Yeah, it depends on exactly what you want to monitor. We use change logs on audit trail things, say Part / PartRev / Quote / Order / Job, and then for a lot of transactional items there is a user or employee recorded in the DB.

What info are you trying to pull?

[TomAlexander]

If you have a lot of change logs set up, you can query the ChgLog table to monitor pretty effectively. Whenever management has asked about a particular user, I’ve had to go here (since they already know how to look at transactional activities where the user/employee is recorded in the db).

select * from ice.ChgLog where logtext like '%username%'