I just spoke with EpicCare yesterday and they mentioned that if a page doesn’t have a Kinetic version, it will open in the classic screen. It only does that if you have the Kinetic Edge Agent installed. I just tried opening Directive Export and it prompted me to install Edge Agent, which I have never had to use. Let me know if that clarifies anything for you.
Yes, I have the Edge Agent installed, and that makes sense. The browser isn’t supposed to be running external programs locally (think of the security risk), so it’s the Edge Agent doing the heavy lifting.
This is new since a few versions ago when I’d just get an error message saying, “Not Available in the Browser” or some such.
Been trying to get the Edge Agent to work for a couple weeks. Not going well. We are on a RDS environment running 2 Hosts. Involving our Data provider ( no not internet… ) into it. They run the servers and security and such for us. We are Cloud customers. I can get it to work on a stand alone PC but cant seem to get it to go on a RDS environment.