Azure bartender cannot access on premise printers

Kinetic ERP
,
1

I know this isn’t exactly an Epicor issue but I’m hitting a wall getting our bartender server setup.

I have the Azure VM setup and working with Bartender. All is well there.

I have a point to point VPN working and I can see most of the network. Not everything, not sure why.

The label printers are connected to two Windows machines via USB. The only way I can see them is by disabling the firewall on those PCs. And when I try to add the printer I get this error code 0x00000709.

Seems like windows doesn’t like the fact I’m accessing the printers from a different subnet.

Local network is 10.0.0.0/24
VPN local network is 10.0.2.0/24

Been banging my head against the wall for hours on this and I cannot get it to connect. Should be so simple. Any one got any ideas?

2

I would recommend resolving this first. Start at the lowest OSI layer and move up.

Turn the Windows Firewall back on, and enable logging. Assuming you know the IP address you’re trying to hit the machine from, look for entries with that IP. Then create an allow rule for that IP and port. Ideally, create a GPO and deploy that to any machines that will host printers.

This could be the case if you’re using Bonjour services to serve the printers up. Do you have the ability to network the printers directly?

3

Thank you.

On OSI layer.

I did a network scan (Advance IP scanner) from the Azure VM this morning, I noticed almost all the Windows PCs don’t show. Just a few. Not totally sure why the few show up. Everything else is phones, tablets, network devices. Most of which I can ping. Any network printer I can access the web portal.

As for networking the label printers, I don’t think so but I know I’d like to setup a print server or replace them with network capable label printers.

I’ll keep digging and report back.

4

I agree you should work out the network/vpn issues first and foremost,
but after that, I would most definitely move to the network capable printers.
It will save you a lot of headaches. We use Zebras.

5

Solution I think I’m going with is wiping out the Azure VM/VPN and just installing bartender on one of the workstations.

If it becomes a problem having it on that workstation, I’ll setup a dedicated workstation for bartender.

Way more simple. Way less hassle. Burned too much time figuring out this hassle.

1 Like