Auto invoice randomly fails

Epicor ERP 10
1

Hello,

I wonder if anyone encountered following issue:
We have 1 customer that have auto invoicing enabled, but it randomly fails. To rectify failings I have to manually “invoice entry” - “get shipments” - ect. At this stage of manual intervention it is never an issue - invoices processed no problem.

However it is bugging us, as the auto process just stopped working for the customer. There is no apparent trend or correlations to why. It also would process some invoices, but not the other.
The customer set up with auto invoicing ticked.

Any ideas, pretty please? There is one line in Epicor that has no further explanation, anyone knows?

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Thank you !

2

I remember this one, the idea is that even if the invoice creation fails, the shipment is still processed.

Problem is, the actual error is saved in ttShipHead.AutoInvoiceMessage, this field is not in the database and it seems it is also not shown on the UI. It would be a simple form customization to show it, and hopefully it will provide better details as to why the invoicing fails.

1 Like
3

I will explore and report back if have good result