Attachments in E10

Epicor ERP 10
1

We just upgraded form 9.05.702A to 10.2.300.5 and I have strange issue with the attachments that were in E9 not opening in E10.

When I try to open an attachment that came over I get this error (we did not move or change the location of the attachment storage)

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I can take the link and past it in windows explorer and open the file no problems. I am not sure why I have …pdf

I can successfully add a new attachment and open it fine.

Any thoughts why the old ones will not open.

2

Does the E10 App Server have access to that share?

EDIT:
And not just to the share location, but permission at the file level (for all the pre-existing ones).

In Windows explorer, browse to that files location, and check the Security settings

The highlighted “user” is the one our App Servers used during their configuration

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