Attachment Drag & Drop from Outlook hit or miss if it works

Epicor ERP 10
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On 10.2.200 I have a couple of users who are having some issues drag & dropping attachments from Outlook. It works with some emails / attachments, but not others. I drag it over, and it just does nothing. No spinning cursor, no error message, just nothing happens.

–Some attachments work in the same order with the issue, some don’t.
–I had the user forward the email to me, and I was able to drag & drop it to the same order.
–I had the user forward the email to herself, and it still didn’t work.

Additional: The user was upgraded to Win11 on Tuesday, and the issue started Wednesday. No issues on Tuesday, apparently.

I think it’s related to the attachment itself, but I have no idea where to start troubleshooting this. Any advice?

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Does it need to be relevant? :popcorn:

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If it’s an attachment inside an email it doesn’t always work to drag & drop. Have you tried to have them drag it to desktop first then into Epicor to see if that works?

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