We have a customer that decided to pay by check after we processed his credit card. The credit card was a prepay to a Sales Order Number which was closed and invoiced(showing balance due of zero on invoice as it should). Customer service has refunded the credit card and instructed customer to send in a check :(!. How do I unlink the credit card payment from the Sales Order number to show the invoice as open with a balance due so that when we get the check it can be applied against the invoice?
Do you use the credit card module from Epicor?
You can do a reverse cash receipt, selecting the credit card payment, this does return the money to paypall if you use the credit card module
Thanks but we don’t use the credit card module from Epicore 