AR Cash Receipts won't post - "New Balance" field has been zeroed

Epicor ERP 10
1

Hello all,

I’m hoping someone can help me dig us out of a hole…

A prior accountant appears to have zeroed out the InvHead.DocUnpostedBalance, but not the Invoice balance itself:

image

We are now trying to post cash receipts but they won’t post to the invoice, since the “New Balance” field has been adjusted to zero. I am not very familiar with the financial modules, so any thoughts on this (however simple) would be well appreciated.

Thanks,

Alice

2

Hi, what is the balance on the customer, does it include the above?

3

yes, it includes the full amount:

image

4

I believe epicor has a data fix for this issue.

5

Thank you. Alas, we had a miscommunication and cash receipts had already been applied which was (now obviously) reflected in the “New Balance” field. Thank you for everyone’s help.