Looking for some advice - new to E10 and having repeated issue where selected invoices and credit notes from the same supplier are not netting together in the Payment Entry function even when Credit notes are < value of invoices due for payment.
After selecting invoices and credit notes, two separate rows are generated in the Payment Entry screen for the same supplier. To proceed with making a payment we must remove the credit notes from the selection.
E10 advice said the issue was caused by a box checked in ‘Supplier Maintenance’ for ‘One invoice per check’ but this box is not checked.
Am I using E10 wrong - do I need to use the ‘Apply Credit Memo’ function to apply?
Do the credit memos have a different Bank/Remit To than the invoices? I believe this would cause Payment Entry to create two separate payments for them.
Thank you @todd.mcgregor - that’s really helpful. Just to check - do you mean Apply Debit memo function?
Do you know how I would then be able to print some kind of supplier remittance which would show how a credit note has been applied to an invoice? Say for example credit note for £100, invoice due for £150. If I apply the credit note, presumably I then just have £50 left to pay on the invoice when I get to Payment Entry stage. Would the resulting remittance advice only show £50 being paid, or is there a way to show the supplier how the full invoice has been ‘settled’?
Sorry for the misunderstanding. Yes, you would use Apply Debit Memo. As to the remittance question we typically will make a note in the description of the Debit Memo tying it back to the original invoice. When printing the Remittance Advice from Payment Entry it should show up as a line item for you.
Thank you @todd.mcgregor That’s very helpful and just the function I needed to use!
Have you ever had to deal with a situation where a debit memo note has been wrongly put against a different supplier in error? I assume in ‘Apply Debit Memo’ the system will (understandably so) only let you apply a debit memo against invoices due to the same supplier? We have a supplier which has two separate divisions which are named very similarly. The debit memo has accidently been entered against the wrong supplier so wondering the easiest way to resolve this.
