Active Home Page: Remote name could not be resolved

[Will79 (Will)]

This morning we are having some issues with our active home page. Ideas on what to do?

[Will79 (Will)]

@aidacra Any ideas on this?

[aidacra (Nathan your friendly neighborhood Support Engineer)]

I’d recommend contacting Epicor Support if you haven’t already if you still have this issue.

[carlosqt (Carlos Quintanilla)]

Hi Will,

You need to update your config file, node “HomePageUrl” with the “fully qualified domain name ( FQDN )” (look at your server certificate) instead of just the server name. By default the value appear as:

< HomePageUrl value=“https://SERVERNAME/EpicorPilot/Home” />

but should be:

< HomePageUrl value=“https://somehost.example.com/EpicorPilot/Home” />

It is the config found on the local client install.
…ERP10\LocalClients\EpicorPilot\config\EpicorEnvironment.sysconfig

Regards,
PSE

[Will79 (Will)]

@aidacra @carlosqt

I have a ticket in already. Interestingly though, today, everything came up correctly. I checked the HomePageURL value and it is correct. Maybe it something to do with the power outages we’ve been having.