We had the same problem with an odd solution, but it worked. The person attempting to access the customer record was not an authorized salesperson on the Sales Territory for the Customer. As soon as they were added to the Territory the error message went away. Support is aware of the problem and has a tech note on the solution.
Thanks,
Ed
________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Matt Caldwell
Sent: Monday, October 13, 2008 3:00 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Access to Customer Setup and Tracker Denied for 1 Customer
We had something similar where we couldn't update customer information.
We would get that same error. Essentially, they told us to run
Conversion 7427. Support gave me this below to try....
Summary: AR Error duplicate entry of existing record Unable to add a
new customer.
Book: Change Requests
Request no.: 20129MPS
Description / Steps to reproduce:
PAGE NUMBER
20129MPS
PROBLEM DESCRIPTION
AR Unable to add a new customer. Error duplicate entry of existing
record
Error:
This is a duplicate entry of an existing record.
Exception caught in: Epicor.Mfg.BO.Customer
Error Detail
============
Message: This is a duplicate entry of an existing record.
Type: Error
Program: bo/Customer.p
Method: CustomerCreateRow
Table: Customer
Row:
Field:
Stack Trace
===========
at Epicor.Mfg.Proxy.CustomerImpl.Update(CustomerDataSet ds)
at
Epicor.Mfg.BO.Customer.Epicor.Mfg.IF.ICustomer.Update(CustomerDataSet )
at Epicor.Mfg.UI.Adapters.CustomerAdapter.Update()
at Epicor.Mfg.UI.App.CustomerEntry.Transaction.Update()
VERSION NUMBER
8.00.807a
RESPONSE FROM DEVELOPMENT:
Run Conversion 7427
The KeyLast table value for the last used customer number (an internal
value) was 1 when it should have been higher.
ADDITIONAL INFORMATION:
Not converted
From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf
Of robert.nupp
Sent: Monday, October 13, 2008 11:43 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Access to Customer Setup and Tracker Denied for 1
Customer
We are running Vantage 8.03.403c and have come across a new one for
us. We have 1 customer so far that we know of that we can not bring
up in Customer Setup or Customer Tracker. When you put in the
Customer ID you receive an error message stating "You do not have
permissions to this record". I have tried this from mulitple user
accounts including the manager account and get the same results. Has
anyone else seen this before?
After looking through the past message posts I saw one user stating
the same problem and they were on 8.00.809d but there wasn't any
responses to his post. The full error is posted below. Any help on
this would be much appreciated. Thanks
Exception caught in: Epicor.Mfg.BO.Customer
Error Detail
============
Message: You do not have permissions to this record.
Type: Error
Program: bo/Customer.p
Method: customerAfterGetRows
Table: Customer
Row:
Field:
Stack Trace
===========
at Epicor.Mfg.Proxy.CustomerImpl.GetByCustID(String custID)
at Epicor.Mfg.UI.Adapters.CustomerAdapter.GetByCustID(String
custID)
at Epicor.Mfg.UI.App.CustomerEntry.Transaction.GetCustomerData
(String custNum)
Robert Nupp
Laclede Chain
[Non-text portions of this message have been removed]
________________________________
The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, or taking any action in reliance on the contents of this information, is strictly prohibited.
We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses.
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
[Non-text portions of this message have been removed]
Thanks,
Ed
________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Matt Caldwell
Sent: Monday, October 13, 2008 3:00 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Access to Customer Setup and Tracker Denied for 1 Customer
We had something similar where we couldn't update customer information.
We would get that same error. Essentially, they told us to run
Conversion 7427. Support gave me this below to try....
Summary: AR Error duplicate entry of existing record Unable to add a
new customer.
Book: Change Requests
Request no.: 20129MPS
Description / Steps to reproduce:
PAGE NUMBER
20129MPS
PROBLEM DESCRIPTION
AR Unable to add a new customer. Error duplicate entry of existing
record
Error:
This is a duplicate entry of an existing record.
Exception caught in: Epicor.Mfg.BO.Customer
Error Detail
============
Message: This is a duplicate entry of an existing record.
Type: Error
Program: bo/Customer.p
Method: CustomerCreateRow
Table: Customer
Row:
Field:
Stack Trace
===========
at Epicor.Mfg.Proxy.CustomerImpl.Update(CustomerDataSet ds)
at
Epicor.Mfg.BO.Customer.Epicor.Mfg.IF.ICustomer.Update(CustomerDataSet )
at Epicor.Mfg.UI.Adapters.CustomerAdapter.Update()
at Epicor.Mfg.UI.App.CustomerEntry.Transaction.Update()
VERSION NUMBER
8.00.807a
RESPONSE FROM DEVELOPMENT:
Run Conversion 7427
The KeyLast table value for the last used customer number (an internal
value) was 1 when it should have been higher.
ADDITIONAL INFORMATION:
Not converted
From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf
Of robert.nupp
Sent: Monday, October 13, 2008 11:43 AM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Access to Customer Setup and Tracker Denied for 1
Customer
We are running Vantage 8.03.403c and have come across a new one for
us. We have 1 customer so far that we know of that we can not bring
up in Customer Setup or Customer Tracker. When you put in the
Customer ID you receive an error message stating "You do not have
permissions to this record". I have tried this from mulitple user
accounts including the manager account and get the same results. Has
anyone else seen this before?
After looking through the past message posts I saw one user stating
the same problem and they were on 8.00.809d but there wasn't any
responses to his post. The full error is posted below. Any help on
this would be much appreciated. Thanks
Exception caught in: Epicor.Mfg.BO.Customer
Error Detail
============
Message: You do not have permissions to this record.
Type: Error
Program: bo/Customer.p
Method: customerAfterGetRows
Table: Customer
Row:
Field:
Stack Trace
===========
at Epicor.Mfg.Proxy.CustomerImpl.GetByCustID(String custID)
at Epicor.Mfg.UI.Adapters.CustomerAdapter.GetByCustID(String
custID)
at Epicor.Mfg.UI.App.CustomerEntry.Transaction.GetCustomerData
(String custNum)
Robert Nupp
Laclede Chain
[Non-text portions of this message have been removed]
________________________________
The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, or taking any action in reliance on the contents of this information, is strictly prohibited.
We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses.
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.
Thank you.
[Non-text portions of this message have been removed]