9120078Missing bill receiver account number

[lnimi001 (Lauryn)]

User is getting 9120078Missing bill receiver account number. Sales has confirmed with customer account number we have is correct. Everything on SO matches what is on the Customer Shipment Entry. Customer address looks fine. Not sure what else we can check.

[gpayne (Greg Payne)]

Hard Errors are sent back from the carrier, so something is not passing what they expect. If you have GenerateXMLFiles setting turned on you can see on the server what is being sent to verify what you have in Epicor is making it to the carrier.

Insite help on all shipping errors
http://help.insiteship.com/100/Freighting_Error_Messages.htm

We discussed this error here, but it could be a slightly different issue for you.

Quickship - Hard9120078Missing bill receiver account number

We keep running into this issue where we are unable to freight orders using certain of our ship vias because they are set up to require the recipient account for tax and duty. But that blocks the shipment even when its a prepay or prepay and add customer. Support tells me there isn’t any way to have the recipient’s account billed only when its a collect order. And it still blocks the shipment even when there is no tax and duty to charge. Really? Isn’t there some way around this? [image]