9.05.701 Crystal report problem

Yahoo Archive
1
First... The Server File Directory should be a UNC path just like the Client
File Directory.

Second, check the share, the share may not actually be the same location as
what you think it is in the installation folder.


-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
bsapot
Sent: Friday, February 01, 2013 7:37 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: 9.05.701 Crystal report problem

Did you install the 64 bit runtime or the 32 bit runtime. 32 bit is the one
you need even if you are running on a 64bit OS.

--- In vantage@yahoogroups.com, Mike Lowe wrote:
>
> I did. I even restarted the servers on occasion as I've been trying
everything I could think of. I suspect it's related to something with the
Crystal runtime component as the XML file gets created in the correct place
but Crystal never launches. It's a strange one.
>
> Thanks anyway...
>
> Mike
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
> Behalf Of bryandavis1980
> Sent: Thursday, January 31, 2013 1:22 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: 9.05.701 Crystal report problem
>
>
>
> Not sure I can be of much help but I will ask, Did you try restarting your
task and process server after entering the file paths you mentioned?
>
> --- In vantage@yahoogroups.com , "mlowe97" wrote:
> >
> > Greetings All,
> >
> > I've set up a test environment using VMworkstation with a VM running
Server 2008 R2. The db is Progress. I've installed the Crystal 2010 .net
piece and restored the demo database. All are 64 bit.
> >
> > Epicor runs fine. However, when I try to print a standard report, the
System Monitor shows on the Report Tab under the Last Action column "System
Error Has Occurred". If I go to the history tab and highlight the report and
then select the Detail tab it is blank. I had assumed it was a System Agent
setup problem but I think I'm ok here. As a check, I've entered:
> >
> > Server File Directory: c:\program files\epicor software\epicordata
> > Client File Directory: \\epic905t\epicordata Client Program
> > Directory: \\epic905t\epicor905\server\
> >
> > BTW, the server name is epic905t
> >
> > System and Task AppServer URLs have been confirmed.
> >
> > The XML file is created in the correct location, it just seems that the
Crystal viewer isn't launching for some reason. The lack of error messages
(perhaps I'm not looking in the correct spot?) is making troubleshooting
difficult. I'm sure I'm missing something simple so any advice would be
greatly appreciated.
> >
> > Thanks!
> >
> > Mike
> >
>
>
> ______________________________________________________________________
> This email has been scanned by the Connor Manufacturing Services Email
Security System.
> For more information please visit http://www.symanteccloud.com
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>
> ______________________________________________________________________
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> [Non-text portions of this message have been removed]
>




------------------------------------

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2
Greetings All,

I've set up a test environment using VMworkstation with a VM running Server 2008 R2. The db is Progress. I've installed the Crystal 2010 .net piece and restored the demo database. All are 64 bit.

Epicor runs fine. However, when I try to print a standard report, the System Monitor shows on the Report Tab under the Last Action column "System Error Has Occurred". If I go to the history tab and highlight the report and then select the Detail tab it is blank. I had assumed it was a System Agent setup problem but I think I'm ok here. As a check, I've entered:

Server File Directory: c:\program files\epicor software\epicordata
Client File Directory: \\epic905t\epicordata
Client Program Directory: \\epic905t\epicor905\server\

BTW, the server name is epic905t

System and Task AppServer URLs have been confirmed.

The XML file is created in the correct location, it just seems that the Crystal viewer isn't launching for some reason. The lack of error messages (perhaps I'm not looking in the correct spot?) is making troubleshooting difficult. I'm sure I'm missing something simple so any advice would be greatly appreciated.

Thanks!

Mike
3
Not sure I can be of much help but I will ask, Did you try restarting your task and process server after entering the file paths you mentioned?

--- In vantage@yahoogroups.com, "mlowe97" wrote:
>
> Greetings All,
>
> I've set up a test environment using VMworkstation with a VM running Server 2008 R2. The db is Progress. I've installed the Crystal 2010 .net piece and restored the demo database. All are 64 bit.
>
> Epicor runs fine. However, when I try to print a standard report, the System Monitor shows on the Report Tab under the Last Action column "System Error Has Occurred". If I go to the history tab and highlight the report and then select the Detail tab it is blank. I had assumed it was a System Agent setup problem but I think I'm ok here. As a check, I've entered:
>
> Server File Directory: c:\program files\epicor software\epicordata
> Client File Directory: \\epic905t\epicordata
> Client Program Directory: \\epic905t\epicor905\server\
>
> BTW, the server name is epic905t
>
> System and Task AppServer URLs have been confirmed.
>
> The XML file is created in the correct location, it just seems that the Crystal viewer isn't launching for some reason. The lack of error messages (perhaps I'm not looking in the correct spot?) is making troubleshooting difficult. I'm sure I'm missing something simple so any advice would be greatly appreciated.
>
> Thanks!
>
> Mike
>
4
I did. I even restarted the servers on occasion as I've been trying everything I could think of. I suspect it's related to something with the Crystal runtime component as the XML file gets created in the correct place but Crystal never launches. It's a strange one.

Thanks anyway...

Mike

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of bryandavis1980
Sent: Thursday, January 31, 2013 1:22 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: 9.05.701 Crystal report problem



Not sure I can be of much help but I will ask, Did you try restarting your task and process server after entering the file paths you mentioned?

--- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>, "mlowe97" wrote:
>
> Greetings All,
>
> I've set up a test environment using VMworkstation with a VM running Server 2008 R2. The db is Progress. I've installed the Crystal 2010 .net piece and restored the demo database. All are 64 bit.
>
> Epicor runs fine. However, when I try to print a standard report, the System Monitor shows on the Report Tab under the Last Action column "System Error Has Occurred". If I go to the history tab and highlight the report and then select the Detail tab it is blank. I had assumed it was a System Agent setup problem but I think I'm ok here. As a check, I've entered:
>
> Server File Directory: c:\program files\epicor software\epicordata
> Client File Directory: \\epic905t\epicordata<file:///\\epic905t\epicordata>
> Client Program Directory: \\epic905t\epicor905\server\<file:///\\epic905t\epicor905\server\>
>
> BTW, the server name is epic905t
>
> System and Task AppServer URLs have been confirmed.
>
> The XML file is created in the correct location, it just seems that the Crystal viewer isn't launching for some reason. The lack of error messages (perhaps I'm not looking in the correct spot?) is making troubleshooting difficult. I'm sure I'm missing something simple so any advice would be greatly appreciated.
>
> Thanks!
>
> Mike
>


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______________________________________________________________________
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For more information please visit http://www.symanteccloud.com
______________________________________________________________________

[Non-text portions of this message have been removed]
5
Hi Mike,

701 requires an upgrade to the Crystal Reports viewer. Have you installed the latest version?

You require 2010 Crystal Runtime SP3. The viewer will not launch with 2008 version.

Let me know if this does not correct the issue as I have it working fine in my environment.

Cheers..
J Seeman

--- In vantage@yahoogroups.com, "mlowe97" wrote:
>
> Greetings All,
>
> I've set up a test environment using VMworkstation with a VM running Server 2008 R2. The db is Progress. I've installed the Crystal 2010 .net piece and restored the demo database. All are 64 bit.
>
> Epicor runs fine. However, when I try to print a standard report, the System Monitor shows on the Report Tab under the Last Action column "System Error Has Occurred". If I go to the history tab and highlight the report and then select the Detail tab it is blank. I had assumed it was a System Agent setup problem but I think I'm ok here. As a check, I've entered:
>
> Server File Directory: c:\program files\epicor software\epicordata
> Client File Directory: \\epic905t\epicordata
> Client Program Directory: \\epic905t\epicor905\server\
>
> BTW, the server name is epic905t
>
> System and Task AppServer URLs have been confirmed.
>
> The XML file is created in the correct location, it just seems that the Crystal viewer isn't launching for some reason. The lack of error messages (perhaps I'm not looking in the correct spot?) is making troubleshooting difficult. I'm sure I'm missing something simple so any advice would be greatly appreciated.
>
> Thanks!
>
> Mike
>
6
In case anyone else runs into this issue, even though I'm running a 64bit server I needed to install the 32bit Crystal viewer. As soon as I did this, it fixed the problem.

Kudos to Epicor support. I should have been less stubborn and called them sooner!

Mike

--- In vantage@yahoogroups.com, Mike Lowe wrote:
>
> I did. I even restarted the servers on occasion as I've been trying everything I could think of. I suspect it's related to something with the Crystal runtime component as the XML file gets created in the correct place but Crystal never launches. It's a strange one.
>
> Thanks anyway...
>
> Mike
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of bryandavis1980
> Sent: Thursday, January 31, 2013 1:22 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: 9.05.701 Crystal report problem
>
>
>
> Not sure I can be of much help but I will ask, Did you try restarting your task and process server after entering the file paths you mentioned?
>
> --- In vantage@yahoogroups.com , "mlowe97" wrote:
> >
> > Greetings All,
> >
> > I've set up a test environment using VMworkstation with a VM running Server 2008 R2. The db is Progress. I've installed the Crystal 2010 .net piece and restored the demo database. All are 64 bit.
> >
> > Epicor runs fine. However, when I try to print a standard report, the System Monitor shows on the Report Tab under the Last Action column "System Error Has Occurred". If I go to the history tab and highlight the report and then select the Detail tab it is blank. I had assumed it was a System Agent setup problem but I think I'm ok here. As a check, I've entered:
> >
> > Server File Directory: c:\program files\epicor software\epicordata
> > Client File Directory: \\epic905t\epicordata
> > Client Program Directory: \\epic905t\epicor905\server\
> >
> > BTW, the server name is epic905t
> >
> > System and Task AppServer URLs have been confirmed.
> >
> > The XML file is created in the correct location, it just seems that the Crystal viewer isn't launching for some reason. The lack of error messages (perhaps I'm not looking in the correct spot?) is making troubleshooting difficult. I'm sure I'm missing something simple so any advice would be greatly appreciated.
> >
> > Thanks!
> >
> > Mike
> >
>
>
> ______________________________________________________________________
> This email has been scanned by the Connor Manufacturing Services Email Security System.
> For more information please visit http://www.symanteccloud.com
> ______________________________________________________________________
>
> ______________________________________________________________________
> This email has been scanned by the Symantec Email Security.cloud service.
> For more information please visit http://www.symanteccloud.com
> ______________________________________________________________________
>
> [Non-text portions of this message have been removed]
>
7
Did you install the 64 bit runtime or the 32 bit runtime. 32 bit is the one you need even if you are running on a 64bit OS.

--- In vantage@yahoogroups.com, Mike Lowe wrote:
>
> I did. I even restarted the servers on occasion as I've been trying everything I could think of. I suspect it's related to something with the Crystal runtime component as the XML file gets created in the correct place but Crystal never launches. It's a strange one.
>
> Thanks anyway...
>
> Mike
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of bryandavis1980
> Sent: Thursday, January 31, 2013 1:22 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: 9.05.701 Crystal report problem
>
>
>
> Not sure I can be of much help but I will ask, Did you try restarting your task and process server after entering the file paths you mentioned?
>
> --- In vantage@yahoogroups.com , "mlowe97" wrote:
> >
> > Greetings All,
> >
> > I've set up a test environment using VMworkstation with a VM running Server 2008 R2. The db is Progress. I've installed the Crystal 2010 .net piece and restored the demo database. All are 64 bit.
> >
> > Epicor runs fine. However, when I try to print a standard report, the System Monitor shows on the Report Tab under the Last Action column "System Error Has Occurred". If I go to the history tab and highlight the report and then select the Detail tab it is blank. I had assumed it was a System Agent setup problem but I think I'm ok here. As a check, I've entered:
> >
> > Server File Directory: c:\program files\epicor software\epicordata
> > Client File Directory: \\epic905t\epicordata
> > Client Program Directory: \\epic905t\epicor905\server\
> >
> > BTW, the server name is epic905t
> >
> > System and Task AppServer URLs have been confirmed.
> >
> > The XML file is created in the correct location, it just seems that the Crystal viewer isn't launching for some reason. The lack of error messages (perhaps I'm not looking in the correct spot?) is making troubleshooting difficult. I'm sure I'm missing something simple so any advice would be greatly appreciated.
> >
> > Thanks!
> >
> > Mike
> >
>
>
> ______________________________________________________________________
> This email has been scanned by the Connor Manufacturing Services Email Security System.
> For more information please visit http://www.symanteccloud.com
> ______________________________________________________________________
>
> ______________________________________________________________________
> This email has been scanned by the Symantec Email Security.cloud service.
> For more information please visit http://www.symanteccloud.com
> ______________________________________________________________________
>
> [Non-text portions of this message have been removed]
>