Just wanted to thank everyone for their help. Finally got *some* support -
had to run 3 conversions that closed the sales orders. Now I've discovered
that the costs are still hanging out in A/R - Clearing. Sigh..
Tricia Simon, Controller
Riten Industries, Inc.
800-338-0027
_____
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
vantagenook
Sent: Monday, July 30, 2007 8:59 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: 6.1 - orders not closing
Hi Tricia,
I certainly feel your pain. After months of not being able to
invoice (and months of no support from Epicor), we figured out the
setting-issue ourselves. Still not convinced it's really the only
stop-guard since we haven't been able to extensively test.
I am like you--not very tech-y at all and part of our frustration (my
frustration) is that we cannot depend on the program so I am
sometimes unsure if errors encountered are operater-related or
another problem in the system.
Sorry that I was not as much help as I'd hoped. Good luck to you,
Diane
--- In vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com, "Tricia
Simon" <t.simon@...> wrote:
Behalf Of
had to run 3 conversions that closed the sales orders. Now I've discovered
that the costs are still hanging out in A/R - Clearing. Sigh..
Tricia Simon, Controller
Riten Industries, Inc.
800-338-0027
_____
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
vantagenook
Sent: Monday, July 30, 2007 8:59 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: 6.1 - orders not closing
Hi Tricia,
I certainly feel your pain. After months of not being able to
invoice (and months of no support from Epicor), we figured out the
setting-issue ourselves. Still not convinced it's really the only
stop-guard since we haven't been able to extensively test.
I am like you--not very tech-y at all and part of our frustration (my
frustration) is that we cannot depend on the program so I am
sometimes unsure if errors encountered are operater-related or
another problem in the system.
Sorry that I was not as much help as I'd hoped. Good luck to you,
Diane
--- In vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com, "Tricia
Simon" <t.simon@...> wrote:
>out?????? :-(
> Diane,
>
>
>
> Thanks. Checked and all the company configs are as they should be.
>
>
>
> It's a computer..gotta be logical..why can't I figure this
>counter
>
>
> Could be because I'm not a "true" computer geek..went down the bean-
> path instead. :-)Support
>
>
>
> Thanks again for all willing to help. Needless to say..Vantage
> hasn't been much help.they were supposed to call me back andnothing...
> surprise, surprise...[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
>
>
>
> Tricia Simon, Controller
>
> Riten Industries, Inc.
>
> 800-338-0027
>
> _____
>
> From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
Behalf Of
> vantagenookand
> Sent: Thursday, July 26, 2007 1:17 PM
> To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> Subject: [Vantage] Re: 6.1 - orders not closing
>
>
>
>
> Hi Tricia,
>
> OK, for what it's worth:
>
> in 8.03, you would click "company config", "sales", "Orders" tab,
> check the "save shipments for invoice" box. Then under "Finance",what's
> click "Accts Payable", click "save receipts for invoice".
>
> Not sure this is going to help, but it may shed some light on
> happening in your system or at least give you something new to look40yahoogroups.com> .com, "Tricia
> at.
>
> Good luck!
> Diane
> --- In vantage@yahoogroups <mailto:vantage%
> Simon" <t.simon@> wrote:40yahoogroups.com> .com] On
> >
> > Thanks! I'll take any help I can get at this point... :-)
> >
> >
> >
> > Tricia Simon, Controller
> >
> > Riten Industries, Inc.
> >
> > 800-338-0027
> >
> > _____
> >
> > From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> [mailto:vantage@yahoogroups <mailto:vantage%
> Behalf Ofa
> > vantagenook
> > Sent: Thursday, July 26, 2007 12:16 PM
> > To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> > Subject: [Vantage] Re: 6.1 - orders not closing
> >
> >
> >
> > Hi Tricia,
> >
> > We are in 8.03 but had a similar problem with orders showing
> shipped
> > not invoiced but not showing up on any reports--it ended up being
> > setting issue. I can check with our sys admin to determine which[Non-text portions of this message have been removed]
> > setting we had to modify if you'd like.
> >
> > --- In vantage@yahoogroups <mailto:vantage%
> 40yahoogroups.com> .com, "Tricia
> > Simon" <t.simon@> wrote:
> > >
> > > We are in the process of installing Advance Ship. We've now run
> > into an
> > > issue where we've picked orders, shipped and invoiced. However,
> > when you
> > > look at order tracker, it shows the ticket, etc but the order
> > remains open.
> > > Is there a process to run to go thru, catch and fix these
> > orders???? I
> > > don't want to manually close the orders because doing so marks
> them
> > as VOID
> > > in Order Tracker...
> > >
> > >
> > >
> > > Thanks in advance!! :-)
> > >
> > >
> > >
> > > Tricia Simon, Controller
> > >
> > > Riten Industries, Inc.
> > >
> > > 800-338-0027
> > >
> > >
> > >
> > >
> > >
> > > [Non-text portions of this message have been removed]
> > >
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
>
>
> [Non-text portions of this message have been removed]
>