Agreed. Sorry my earlier answers were rather short. It’s been a busy few days.
But right, we are just guessing here without more specifics, and the thing that @ckrusen described is the most common reason for a line not showing. I’ve been bit by that several times.
Fundamentally, you should be able to track this down using the “Epicor ERP Accounts Receivable
Transaction Hierarchy” guide.
But failing that, use the PE Log viewer. I’d start with the guide as the PE Log Viewer is not simple. It’s powerful and a lifesaver, but it’s not simple.