Just wanted to follow up on this. I’m not sure if this is something that has been corrected in later versions (we’re on 10.2.100.7) but this issue was being caused by users Copying/Duplicating sales orders. There is a (nonexposed) field on OrderHed - “OurBank” - that is populated by the “PreferredBank” field on the Customer table when a new Sales Order is created, but if the Sales Order is copied the “OurBank” field remains the same as the old order instead of using the current information from the Customer table. I basically just added a check on the OrderHed to make sure that these values match before updating.
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