Multiple Epicor Icons on Taskbar

mjf1143 · January 9, 2020, 7:48pm

Users have reported that the main Epicor home page opens up under the RDP icon while other Epicor screens correctly open up under the correct Epicor icon.

Any advice on where to look to correct this?

Users are all on Window 10.

We are on E10.2.400.10 and it is deployed as a Remote App. We are using single sign-on to the Modern Shell view.

The App, SQL, and RDS server is on Windows 2019 Standard.

Thank you all.

Aaron_Moreng · January 9, 2020, 7:53pm

I think this is why. If it were deployed as a client application, it wouldn’t have that.

mjf1143 · January 9, 2020, 7:58pm

The weird thing is that when we were on E10.0 and the servers were on 2012 R2, it didn’t do that. Also we have one business unit on Windows 2016 Servers and everything opens up under the Epicor icon.

My hunch is that it could be a Windows 2019 thing, i just don’t know where to look to try to correct it.

jgehling · January 9, 2020, 7:59pm

I would also like to figure this out! We have this same issue. RemoteApp running on Server 2019

Aaron_Moreng · January 9, 2020, 8:01pm

sounds like @jgehling is having the same thing with sever 2019…

mjf1143 · January 9, 2020, 8:12pm

Glad I’m not the only one…

mjf1143 · January 21, 2020, 4:16pm

I opened up a ticket with Epicor on this. At first it seemed they didn’t want to help and told me to post on here.

I let them know it seems like others are having similar issues too and the case got escalated.

mchinsky · January 21, 2020, 4:34pm

So now Epicor support is telling people to go find there answer on a third party sharing site?

mjf1143 · January 21, 2020, 4:42pm

mjf1143 · January 21, 2020, 4:45pm

I mean they may have a point, but I would imagine that they’d be interested in helping their customers research this.

Mark_Wonsil · January 21, 2020, 4:57pm

Can you change the icon to the Remote App? (Properties | Icon) Or can you create a Short-Cut to the Remote App? If so, you can change the Icon there.