10.1.600.8
We recently installed and setup our 10.1 environment and did go through the step to deploy our help website and did enter the URL under company config. However when we click on a field for field level help we see, " the field definition you want is not yet linked to the field help window" Is there a step that we missed to enable this?
Thank you
You did a copy of the URL from the setup and did paste that into Company maintenance ā Epicor Help Url? That should be it. Did you restart your client after that change?
Yes, and yes we did restart the client. We actually restarted our servers and I checked this morning and it still says the same thing.
Can you post a screen shot of the configuration screen for Help?
from the admin console or the company maint screen?
Both would be great. Have you tried help from a client that is running on the server where Epicor & Help is installed? Just trying to eliminate some variables.
some fields do not have āhelpā and some do
Dan, yes we have, same results.
Bernie, we clicked on numerous fields and all have the same results.
One more thing to check. In IIS make sure the application pool for the Help site is actually running. I have seen instances where this is stopped, and while it does not affect Epicor typically, it does make help appear as not working.
I think it might be the application pool you are using. Can you see if you have the same option, as the screen below, to switch the application pool? I would try switching it.
Not sure I follow how you got to that screen. Is this correct?
That looks correct. I assume it is not stopped as well. Do you have anything in the Event Viewer when you attempt to access Help?
So I am not 100% sure of this but I just created a new help install using a custom account like you did and it does not work for me. I went back to not using the custom account and it worked. hmmm. Further updateā¦ Not sure why it did not work as I switched it between URLS (help wth no account and help with account) and it worked.
But if we already have it installed, then how do we uninstall it to then set it up to not use a custom account?
You can go to IIS and change the application pool (advanced setup) to use a Built-in account. If help still fails after changing you can use this to switch back to a custom account.
No. As @bw2868bond pointed out some fields have help and some do not. With every release we are adding more field help context, but, there are other ways to get technical information regarding a field such as the Data Dictionary viewer for those fields that display this message.
If you choose āApplication Helpā rather than āField Helpā do you get something?
Yea but it just shows the general āErp 10 just getting startedā screen instead of showing us the actual application help for the screen we opened, in this case, order entry.
OK, that still may not be right but can you access the different topics using the tree or entering something in the search widow on this screen?
