This picture is a bit blurry, but we have a Go-Live and International Go-Live constantly, without any problems. Because the backing comes from the top. We invest in processes, procedures and at a previous place even had a Corporate Trainer who travels the world and trains and retrains people on Epicor 24/7.
Also - Using Epicor out of the Box 99.9% of the time is what we push for. Customization is dead-last and ONLY if it is needed by the Process, we don’t do it for saving you 2-3 clicks, we do it if mandated by Government or Business Requirement. All the nice stuff like Quick Searches and so on can come later.
We have 3 Environments, I picture only our Lumber and Construction Division. Our Chinese Division isn’t in the photo.
TL;DR its simple, you just have to have the right people.
We did our Australia Go-Live during COVID with 0 Travel and all over MS Teams.
We maintain 3 Environments, 3 DEV, 3 TST, 3 TRN, 3 PRD, 3 Bartender, 3 QuickShip, 3 this and that and this and that. Load Balancers etc…
NONE of our Custimzations are hard-coded. I can give you any of my Customizations it’ll work in ANY Environment with any database.
We are Publicly Traded so we have more Audit Risk.
We have 12,000 employees, and our database is 1.2TB so you can imagine when we upload to Epicor we cant even FTP it. Dealing with Intercompany, Centralized AR/AP and Multi-Company in its own is tough.
Invest in your Team and send them to Conferences.
If I can be of Service to anyone, DM me, happy to help, but your CEO has to be on-board.
Also DM me if you want to see some Processes and Examples, I cant share them on the public forum but im Happy to show you the depth a decision such as should we use Single Book or Multi-Book goes through. It goes through a lengthy CAB Committee. Its all documented. If the entire Team won the lottery tomorrow, someone else can find every single thing we did. Change Management.
“Don’t Customize for the user. Customize for the Process.”
For example… Why are people Customizing and putting Logos on “INTERNAL” reports before they even get the Invoice, BOL and Packing Slip Right? Who cares about a logo on a Job Traveler, no one cares! its crowded, if anything make the Traveler cleaner - get rid of stuff, not bigger.
What else… We need to abide by SOX… So our Menu Security has to be SPOTLESS. For example we have people who need Vendor Maintenance, but can’t change the Payment Type etc…
We have Centralized Engineering so Engineers need to bounce btw a Master Data Company and Child Companies & Link stuff down…
Despite all of its complexity. It’s easy when you have a process, team and executive backing. Believe in Training!