this morning there was an update on the Epicor Kinetic Warehouse app now when we scan 1 box it fills the quantity as 2 one is the barcode and one is initial quantity we then have to delete initial quantity each time to progress
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There is a setting to disable incrementing qty on scanning, take a look in there and you should find it.
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No joy still dont work we have a scanner which didnt auto update and still works fine
Seems like the update has broken it
So just to clarify, you’re in Scanner Settings with “Deactivate all scan increment behaviour” switched off, the dynamic description should read “standard behaviour”.
With this setting off, the scanner Is still incrementing the qty.
It’s not clear what screen you’re experiencing this issue on, but there is also “Prevent scans changing quantity” in Settings > Receipt. Is this switched off for you as well (if the issue is related to PO Receipts)