E10: Maximum users exceeded on license type (EDD Issue)

[ProgTech (Glen Martin)]

@ProgTech

1. Session teardown (which feeds into license tracking) appears to be fundamentally broken, and does not report usage accurately. EDD sessions are not reflected as terminated, even after a log out of EDD and complete closure of the browser.
2. License usage tracking counts two licenses per user when using EDD. As a built-in part of Epicor E10 functionality (with an icon on the sidebar menu), use of EDD should not consume an additional license.
3. The “allow multiple sessions” flag on users does not perform as expected, based on our understanding and the provided documentation. Disabling it does not prevent multiple sessions per user (proven through testing). We were hoping it would resolve the license consumption issue, but it does not.
4. License usage tracking has a bug of some sort, where it does not track logged in users as expected.
5. The original issue of EDD consuming eight additional licenses per user still exists, but is intermittent and inconsistent.

Update on this for anyone that is following this thread, or may trip across it…

First, thanks to @bconner and his team for all the help working through this - I know they have struggled with nailing down all the various places these license consumption issues are coming from.

To address the points above:

1. There is an idle timeout hard-coded to 15 minutes for session cleanup, and a per-user setting (License Timeout Minutes) to override this, to ensure specific users are not kicked out because of an idle session.

2. This has been resolved in the current SaaS build. If you are encountering this issue with on-prem, I would suggest you contact support to get an update, as I am not sure if this fix is in a full build, or a hotfix.

3. Not really sure where we wound up on this. It kind of got lost in the shuffle.

4. I believe this is addressed in point 1.

5. This has also been resolved in the current SaaS build.

There are some remaining minor, intermittent license consumption issues, and we are working with Brian and his team to try and get these nailed down as well.

Hoping this helps someone - it has been a long and painful road for us.

As a side note, I have added an Epicor Ideas suggestion for peak license usage tracking that would have been extremely useful in troubleshooting this issue: Log In - Epicor Identity. If you want to see some of the discussion around license usage tracking, see these posts:

• Tracking Epicor licence usage
• E10 Sessions/License Usage - #2 by Bart_Elia