Customer Refund to Credit Card v8.03.407

Yahoo Archive
1
We're running the credit card side independent of Vantage at the moment so that's not a problem. I will try your recommendation, sounds like it's just what I'm looking for. Thanks!!
2
We regularly accept credit card payments from one-time customers at the time they place the order. I enter those receipts as deposit payments against the specific order. All was going well until yesterday when one of our sales guys says he over-charged one of his customers. How do I 'refund' the customer to accurately decrease cash and decrease the deposit amount paid on the order? We haven't shipped the order yet. Any help would be appreciated.

Fay Weis
KEES, Inc.
3
in 8.03.407 you would create a credit memo, enter the pay pal number of the original charge on the credit memo, then apply the credit memo.

Sorry if this is very general, but accounting is not my cup of tea.




________________________________
From: fweiskees <fweis@...>
To: vantage@yahoogroups.com
Sent: Thursday, July 23, 2009 4:02:24 PM
Subject: [Vantage] Customer Refund to Credit Card v8.03.407

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We regularly accept credit card payments from one-time customers at the time they place the order. I enter those receipts as deposit payments against the specific order. All was going well until yesterday when one of our sales guys says he over-charged one of his customers. How do I 'refund' the customer to accurately decrease cash and decrease the deposit amount paid on the order? We haven't shipped the order yet. Any help would be appreciated.

Fay Weis
KEES, Inc.







[Non-text portions of this message have been removed]
4
It is pretty simple. Under Invoice Entry, there is an option to create a "New Deposit Billing Credit Memo" Select that and then you enter the order number and the amount. This changes the amount that is on the order. I'm not sure how you would charge back the money to the card. We don't have Paypal integrated yet with Vantage.

Rob Dailey
IT Manager
National Door Industries

--- In vantage@yahoogroups.com, "fweiskees" <fweis@...> wrote:
>
> We regularly accept credit card payments from one-time customers at the time they place the order. I enter those receipts as deposit payments against the specific order. All was going well until yesterday when one of our sales guys says he over-charged one of his customers. How do I 'refund' the customer to accurately decrease cash and decrease the deposit amount paid on the order? We haven't shipped the order yet. Any help would be appreciated.
>
> Fay Weis
> KEES, Inc.
>