Ms. Wendy: Is it possible that Bartender is trying to pick up the file before it is totally written? Do you have the Integration set for a Minimum file size? You may want to try that. I found that was causing random errors for me.
DaveO
It’s like the Integration times out after awhile. I have to redeploy it and then it will work again…for awhile anyway…
What Bartender version are you on?
We’re on Bartender 2022
What release?
Sorry…R2
There are quite a few issues fixed between then and R5, I’d hit an upgrade.
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Thanks! I’ll do that!
The issue is most likely permissions on the service account running that service. There are some pretty lengthy requirements for the access that Seagull lays out. If I had it handy I’d share but its on their support site.
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Thanks Chris – the service account is an admin account and nothing has changed on that since we got the integration up and running initially… but I will definitely take a look at that.
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I was told the same thing but our one account is an admin account. Neither the machine nor account ever changed and yet somehow one day we just could not download files from Epicor with Bartender. We had to write scripts to pull them to a local folder that Integrator looked at.
Neither Bartender or Epicor were very helpful.
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Been there.
I’ve had Bartender, just randomly, (twice now) crap out so bad, that I had to reinstall.
Before and after, it ran for 6 months without so much as a hiccup.
Just joining your rant. 
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Yep…I’m currently afraid to update our system to 2023.2 because I’m afraid Bartender will crap out again… last time an uninstall/reinstall was the solution …what will it be next time?
Nice to know it’s not just me!
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As I have mentioned before we had to write our own scripts to move files to the Epicor FTP site. After both Epicor and Bartender pointing fingers at each other there seems to be no solution except working around it for ourselves.
The Epicor Engineer told me the problem wasn’t on their end and closed the case with no other comment. Well it is. It is your site and you have the control.
I’m now finding that we cannot delete Bartender files on Epicors ftp site if they were created by Epicor. Which is causing horrible automation problems for us. Processes that were working for years suddenly broke as the same file kept downloading.
The irony is I wrote a customization to make Bartender text files to go to the same site. No issues. We can upload them/download them/ process them. No issue.
The only problem is when the vanilla Epicor process creates PCID and Receipt bartender files. I assume the same is for Shipping but we do not use those, we print our own.
So what works:
-
Our text files made by us. They upload and delete fine. These are created within Epicor via customization and FTP’d to the Epicor folder.
-
Our download scripts. I wrote those to work around the myriad of problems that suddenly appeared when Integrator could no longer pull files from the Epicor FTP site. I’m using WINSCP and DOS batch files (yes DOS) to work around these issues.
What doesn’t work:
- BT files created by Epicor. All of a sudden we get the error access denied when we try to delete them. This happened randomly a few weeks ago after Epicors maintenance. Epicor still has not assigned anyone to the urgent case. (its a week old now)
These are created by vanilla Epicor - no customization.
This worked for nearly 3 years and now there is an access problem. We’ve changed nothing.
- Bartender Integrator pulling files off the Epicor ftp site. (this is the site created by Epicor). It worked for a year or so and then all of a sudden just could not rename or delete files. Access denied even though other FTP clients could.
I’m sensing a pattern here.
There are major issues with Epicor and all I get is “Working as intended” or no response at all. Apparently a company having label problems for over a week is business as usual. This is not a technical or hardware issue on our end. The issue is the files being created by their vanilla system.
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Stay away from the drug… err cloud folks, on-prem is more affordable and the upgrades ARE NOT THAT HARD. 
hides
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This partnership could be a lot more robust- the one between bartender and Epicor.
I have found that Epicor does have some great consultants (or one that I know of) that deeply understood bartender and Epicor.
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Yeah, it was against my judgement, but I actually like it.
The constraints interest me, and I’m hoping are making me a better programmer.
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not all cloud folks are SaaS…
Sing it sister! We went though the same pain as @tpynepeak went though when we went cloud SaaS. I had no say on the decision but @klincecum is right.
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