WAG ~ is it possible this is with regard to CONTACTS within the customer master?
Check fields in the INVOICE Head/Detail to determine if there is a CONTACT field.
Check the customer CONTACTS.
Cud it be the customer master CONTACTS were changed/updated and the Invoice is now containing “Contact Num reference invalid value” ?
Based on EPICOR logic, the field might be on the Sales Order....
Basically, EPICOR is telling you something on the INVOICE doesn't align to data elsewhere!
If you find this... how to fix?
Lest's see if you find anything?!
Hello Joe,
Thanks for the reply. I did check about every contact, workforce, and person field on the SO, Shipper, and Invoice. The only issue I found was the salesrep had been set to inactive, but I changed that and still had the error. Only one customer has had the problem so far. Not sure what the next step would be?
Thanks,
John Gillenwater
Last time, I got a one off to fix the invoice CustNum Contact, but I cant find the case. This time EPICOR sent me a fix that did not work. So still waiting.
Miguel, sorry to dig this topic out of the grave.
I am experiencing this exact issue in 10.2.200.3. Occasionally, when a user is creating a credit for an RMA, when they attempt to save the credit memo they will get this “Ship To Contact references invalid value” error.
Do you remember how you were able to resolve?
Sorry Aaron, I can’t recall how we resolved the issue. It always happened with the same account though and we’re still very active with that account, so we fixed it somehow.
I may have gone through support and/or tried modifying and saving the contact records associated with the customer to try to correct a potentially corrupt contact record.
Thanks John. I do worry that certain contact records are very corrupted. I’ve always had a bad time with the CRM and it’s evident when this sort of thing happens
Another example of corrupt CRM. Certain customers have non-unique contacts repeated over and over again, see below
Aaron, where did you enter the 0? There is no Ship To Contact information for this customer. Is this why it is causing the error and we need to create a new Ship To?