Application Error and General Ledger Report print preview in PDF format only

Epicor ERP 10
1

A user got the following application error when open General Ledger Report. and the report can only be print preview in PDF format even another format CSV or Excel format is chosen. Anyone has this experience and please help. Thanks.

Application Error

Exception caught in: Infragistics4.Shared.v12.2

Error Detail

============

Message: Key already exists

Parameter name: Key

Program: Infragistics4.Shared.v12.2.dll

Method: ValidateKeyDoesNotExist

Client Stack Trace

==================

at Infragistics.Shared.KeyedSubObjectsCollectionBase.ValidateKeyDoesNotExist(String key, IKeyedSubObject ignoreObject)

at Infragistics.Win.UltraWinToolbars.ToolsCollectionBase.ValidateKeyIsntUsed(String key)

at Infragistics.Win.UltraWinToolbars.ToolsCollectionBase.AddHelper(ToolBase tool, Boolean honorReadOnlyStatus, Int32 insertAtIndex)

at Infragistics.Win.UltraWinToolbars.ToolsCollectionBase.Add(ToolBase tool)

at Infragistics.Win.UltraWinToolbars.RootToolsCollection.Add(ToolBase tool)

at Ice.Lib.Report.EpiReportFunctions.AdjustReportToolBar(UltraToolbarsManager baseToolbarsManager, String ssrsPrintOpt

2

Have the user select Remove Defaults on the GL Report form.

3

Thank you, Clavin. Yes, I did remove the defaults on the GL Report form. It would not work. How can we get back to the default Layout of the General Ledger Report form?

4

Is it just for that user, or do all users experience the same issue?

5

for the specific user

6

Only this specific has this issue

7

Just wondering if the user can print the report if they log on to a different workstation?

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